FAQ - Steele photography - Studio express

STEP 1: Submit or send a Shoot-order form with your product (Use steps 1a OR 1b)
1.a.Submit your shoot-order
- Type 'STUDIO EXPRESS - YOUR NAME' in the subject line.
- You will then receive EFT details for payment
1.b. Print off and send your Shoot-order with your product.
- Attach a separate PAGE 2 to each product (for identification purposes)
- Send a cheque with your Shoot-order & Product.
- Make cheque payable to 'STEELE PHOTOGRAPHY'
STEP 2:Pay by EFT or send a cheque
2a. Pay by EFT, using details received in STEP 1a.
2b. Pay by cheque, using details in STEP 1b.
STEP 3: Send / Deliver your product to the Studio
- Send your product to the address on the Shoot-order; using AUSPOST or Courier.
- Deliver your product to the Studio, in Newcastle, NSW
- Contact prior to delivering in person, to arrange time and date
STEP 4:Your product is photographed (IAW your prepared shoot-order)
- Choose WHITE or BLACK background for your product
- Any other background colour attracts a cost of $25.00 per item (i.e., $39.00 + $25.00=$64.00)
STEP 5: Your product is returned to you - COD / Pick up / Your courier account
- Tell us if you want the product returned to you
- Tell us if you rather it went to a charitable organisation
- Tell us the address to send it to
- Tell us if you require insured COD
- Contact prior to pick-up, to arrange Date & Time
- Tell us your courier account details if you wish us to use your courier account
- Ensure your courier company will allow STEELE PHOTOGRAPHY to return goods via their service.


OTHER QUESTIONS:

Q1 - Why would I use Steele photography's Studio Express?
A1 - Besides being the first and only studio, in Australia, to offer single shot transactions, you can be assured your high quality, sharp images will add value to your business.

Q2 - When will you photograph my product?
A2 - When the cheque or EFT payment has cleared into our account

Q3 - Why would you ask if I want my product back?
A3 - Sometimes the return post outweighs the value of the product,
in which case I can hand it into a charitable organisation.

Q4 - Is there a maximum permitted size?
A4 - YES; and there is a standard price structure to match.
A4 - See here for price structure".

Q5 - What file sizes will my images be in?
A5 - The images will be sent to you via email or on a CD,
which will accompany your returned item.

Q6 - Can I have my images emailed to me and on a CD?
A6 - Of course you can. The offer allows for either email or CD, if you wish both tick the 'Both' box and add $10.00 to your total.

Q7 - How many items can I submit for photographing?
A7 - You can submit as many as you wish, so long as they are all correctly annotated on the Shoot-order, and a PAGE 2 of the Shoot-order is attached to each item..

Q8 - Can I pay with PAYPAL?
A8 - Sure you can, simply contact me for details on how.

Please contact us of there are any other queries regarding the Studio Express offer.